Privacy Policy

Overview

Red Clover Speech & Language Services ("we," "us," or "our") is committed to protecting your privacy. This policy describes how we collect, use, and safeguard information when you visit our website or contact us through our contact form.

These website privacy practices are separate from the Notice of Privacy Practices you receive as a client under HIPAA.

Information We Collect

When you submit our contact form, we may collect:

• Your name
• Email address
• Phone number (if provided)
• Area of service interest
• A general message describing your inquiry

Our contact form is intended for general inquiries only. You should not submit protected health information (PHI) through this form or via standard email. PHI includes diagnoses, medications, symptoms, treatment details, insurance information, dates of birth, and other individually identifiable health information.

How We Use Your Information

We use contact form submissions to:

• Respond to your inquiry
• Schedule an initial consultation
• Provide information about our services

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Protected Health Information (HIPAA)

Once you become a client, clinical information is handled in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Vermont privacy laws. Clinical records, evaluations, and treatment communications are maintained separately from website inquiries and are protected with appropriate administrative, physical, and technical safeguards.

This website and its contact form are not designed to receive or store PHI. If you need to share clinical information, that will occur through secure channels established during your intake process.

Data Security

Our website is served over HTTPS (encrypted connection). Contact form submissions are transmitted securely to our email system. We implement reasonable measures to protect the information we collect, though no method of electronic transmission is 100% secure.

Data Retention

Contact form inquiries are retained only as long as necessary to respond to your request and maintain business records. If you become a client, your clinical records are retained in accordance with applicable legal and professional requirements.

Your Rights

You may request access to, correction of, or deletion of personal information collected through this website by contacting us at Abby@redcloverspeech.com. If you are an established client, you have additional rights regarding your health information under HIPAA, which will be explained during intake.

Cookies

This website does not use advertising or analytics cookies. If a temporary site-access password is enabled, a secure cookie may be stored on your device so you do not have to re-enter it on every page. You can delete cookies in your browser settings at any time.

Third-Party Services

Our website is hosted on Vercel and uses secure email delivery services to process contact form submissions. These providers process data on our behalf and are selected with security in mind. We do not use advertising trackers or third-party analytics that collect personal information on this website.

Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.